Shipping, Refunds & Returns Policy

This policy explains how TechDevice ships orders and how returns and refunds are handled. Because many items are configured or sourced for business and government procurement, specific terms may be confirmed on your quote or order acknowledgement.

Shipping

• Processing time: in-stock orders are typically processed within 1–3 business days. Configured or special-order items may require additional lead time, which we will confirm.
• Methods & costs: shipping options and charges are calculated based on weight, dimensions, destination, and service level, and are shown on your quote or order.
• Delivery: estimated delivery dates are not guaranteed and may be affected by carrier delays or events beyond our control.
• Inspection: please inspect shipments on arrival and report any visible damage to the carrier and to us within 48 hours.

Returns

• Eligibility window: most products may be returned within 30 days of delivery, provided they are unused, in original condition, and in their original packaging with all accessories.
• Authorization: returns require a Return Merchandise Authorization (RMA). Contact us before sending anything back so we can issue an RMA number and instructions.
• Restocking fee: a restocking fee may apply to opened or non-defective items, as indicated on your RMA.
• Return shipping: unless the return is due to our error or a defective product, return shipping costs are the customer’s responsibility.

Non-returnable items

Certain items may not be returnable, including custom-configured systems, software licenses that have been activated, consumables, and clearance items. Any such restrictions will be noted on your quote or order.

Damaged or defective products

If an item arrives damaged or is defective, contact us promptly. We will arrange a replacement, repair, or refund in line with the applicable manufacturer warranty and these terms, at no additional shipping cost to you.

Refunds

• Once we receive and inspect a returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are issued to the original payment method, typically within 5–10 business days, less any applicable restocking or shipping fees.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different product? Contact us to arrange an exchange. Exchanges follow the same eligibility rules as returns.

Contact us

For shipping questions or to request an RMA, email gsa@invibridge.com or use our contact page.